RETURN & EXCHANGE POLICY

By making a purchase, you hereby agree to these terms:

1. Regrettably, NO REFUNDS will be processed under any circumstances. We only allow for exchanges

2. NO return/exchanges on SALE items.

 

All our products are carefully inspected before being shipped out, if you do however receive a defective or incorrect item, you have 3 days to inform us of this and we will then arrange for a collection of the item and for the delivery of a replacement or the correct item at no extra cost to you. 

For any other exchanges where you have selected an incorrect product, product design or size, you will be fully liable for all shipping charges.

If unsure about a product rather email or text on WhatsApp for actual photos before making a purchase. 

Please note that we will NOT accept any exchanges  ( whether it is the incorrect item or a defective item ) if the item has been damaged, worn or removed from its original packaging.

EARRINGS:

For hygiene purposes earrings will not be exchanged once worn.

RINGS :

No exchanges will be given for purchasing the incorrect ring size as ring sizing has been provided on the website. You are welcome to send an inquiry on sizing if unsure before making a purchase.

Our stainless steel range is tarnish resistant and with proper jewelry care should not tarnish.For the best jewelry care possible, we do not suggest exposing our stainless steel jewelry range to the below :

perfume

hair products

other harsh chemicals

Thank You for your purchase